Find the most frequently asked questions below.

If you have any questions about the shop or your order, we’re here for you!

Please contact Smol support at shop@smolverse.lol

You will receive a tracking link through email once your order has successfully shipped.

Order Processing:

3-7 business days

Estimated Shipping Times:

USA: 5-8 business days 

Canada: 6-9 business days

UK: 5-10 business days

Australia: 6–14 business days

Japan: 4–8 business days

Singapore: 11-13 business days

Other Countries: 10–25 business days

Orders are shipped DDU “Delivered Duties Unpaid” and Smol customers will be responsible for the payment of any customs fees, duties and taxes.

Please contact your local customs office for current charges for your country.

Returns are available within 30 days of the original delivery date! Smol customers are responsible for the return shipping fees. Click here for our full returns policy.

For international orders, please contact Smol support at shop@smolverse.lol with your order details & number.

If you’re looking to exchange for another size or colour, we recommend initiating a return for your qualifying order & re-order after the refund has been processed.

It’s currently in the works so stay tuned to the announcements for the latest updates!

Join the waitlist for our premium KOTN collection by clicking the Smol x KOTN menu item!

Sign up to our store email list on the home page footer for the latest updates on drops :)

Our prices are currently displayed in USD. You'll be able to checkout via Coinbase Commerce (ETH, USDC or DAI) or Paypal.